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Elements and Performance Criteria

Plan stakeholder consultation
Establish productive stakeholder relationships
Represent organisation to local community
- Communicate organisational role accurately, confidently and clearly to promote stakeholder awareness
- Promote organisation to external bodies that have a stake in its role, funding and operations

Required Skills

Required skills

communication skills to

deliver presentations

facilitate workshops and focus groups

promote manage and conduct formal and informal consultations on complex issues with a wide range of different stakeholders

literacy skills to

develop promotional materials

interpret and develop complex documents

take notes at activities

initiative and enterprise skills to identify opportunities to engage with stakeholders

planning and organising skills to

establish and monitor strategies and actions across a broad range of different activities

integrate strategies with organisations events and activities

plan and implement strategies to maximise stakeholder involvement

selfmanagement skills to

prioritise work tasks and meet deadlines

project a professional image when representing own organisation

technology skills to use business technology including social media tools

Required knowledge

role and nature of promotion advocacy and networks in the library and information and museums and galleries sectors

nature and range of stakeholder groups including special needs and cultural considerations

features costs and benefits of different consultation mechanisms

networking techniques and strategies

planning and organisational techniques for community consultations

legal issues relevant to communitystakeholder consultation including relevant health and safety requirements

governance obligations associated with the organisation and its stakeholders

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

develop establish and maintain relationships with stakeholders in ways that support the needs of own organisation

facilitate effective consultation with a broad range of stakeholders

Context of and specific resources for assessment

Assessment must ensure

involvement of and interaction with others to reflect the consultation and communication aspects of this unit

project or work activities conducted over a period of time to reflect the ongoing monitoring and implementation aspects of this unit

strategic plans and relevant policies and procedures manuals

resources to implement consultation processes

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and thirdparty workplace reports of onthejob performance

direct questioning combined with review of portfolios of evidence and third-party workplace reports of onthejob performance

evaluation of stakeholder engagement programs developed and implemented by the candidate

review of documentation prepared by the candidate supporting stakeholder engagement activities

evaluation of candidates response to different organisational and community scenarios to assess ability to develop links and networks for different contexts

Assessment methods should closely reflect workplace demands and the needs of particular client groups consider the requirements of different age groups clients with English as a second language clients with disabilities remote library users etc

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

BSBCUSB Manage quality customer service

BSBCUS501B Manage quality customer service.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Stakeholders may include:	academics affiliated and special interest groups, such as: clubs community groups cultural organisations ethnic groups friends’ organisations societies board members employers general community government, such as: local state migrants or refugees people in remote areas people with special needs representative bodies small or large businesses staff in the organisation students teachers.
Relevant information may relate to:	community matters cultural sensitivities current activities future activities interests issues organisational issues special needs.
Internal and external factors may relate to:	current organisational objectives market trends political and social issues in communities resource constraints technological developments.
Strategiesmay include:	blogs email networks open consultation workshops on topics of interest review of newsletters by stakeholders and community groups targeted focus group sessions use of venue facilities for functions and meetings by stakeholders wikis.
Relationships may be ongoing or for a specific purpose and may relate to:	exhibitions and outreach programs inclusion in public activities involvement in the development of appropriate exhibitions, public programs and special events market research obtaining regular stakeholder feedback requests for financial support surveying stakeholder views on particular issues and services to assist with the development of new services or facilities.
Consultations may include:	external committees formal consultative bodies informal communication and feedback newsletters or other regular or specific information provision presentations regular liaison activities surveys taskforces working parties.